What are the reasons we built Slack? Social Networking to Software and SaaS Professionals -
- Global concentration.
- Professionals and businesses with more experience (less students, and even early stage startups).
- Professionals in moderation.
- Less attention is paid to the financing round or venture capital.
- A truly supportive group with zero tolerance of rude or inappropriate conduct.
This is true: Features such as a global focus on business and experienced expert moderators (that's me!) We would love to see in the online forums.
The post discussed what's included for members, particularly when compared to other groups that are on the internet.
But, you might be asking yourself, "But what's in it to do ?"
It's a valid concern, which I'll address it, in light of the motivations (plural) that drive the decision to invest in this project could not be as easy as some folks think.
As a business person yourself probably already are aware about how it works. Companies don't just make investments into programs that aid random businesspeople online; they invest in it for the benefit of their particular company in some way.
It is true that having an online community is an excellent way to boost the brand's recognition and possibly even lead occasionally.
Marketing is just one of the reasons that we're in this. No matter if you're a customer or not We want our participants to profit of the organization, else the community won't be successful regardless of how.
Our Guiding Principle is: Our Software as well as SaaS Community Must Be Good to You in order to be Successful
The explanation is fairly straightforward however the main point is that if one doesn't feel that our community can be a positive and enjoyable place to hang out and socialize, then you'll never be out and about.
It's crucial to their successful -- for us and ours -- for us to work hard in order to make a fantastic group to be part of.
(And If you feel that we're not following the norm in any manner, or are able to suggest ways to make it better, do tell us about it. We'll discuss that in the following paragraph.)
What Can You Benefit From Hosting an online Community
There has to have a reason behind this or there wouldn't be a reason to continue this, wouldn't we?
Sure, absolutely. Our intentions should be transparent.
We'd like to accomplish with this project.
Learning What Matters to your business
The first thing our Director , David Nachman stated to me during an interview on the mission and mission of our community is that the community gives us an opportunity for us to decrease the transactional nature of our relationships with our customers as well as other companies such as SaaS and software businesses..
We have a legitimate motive to be worried: We facilitate real transactions for online businesses It's easy for any of us to fall into the trap of being in more or less a transacting relationship.
We provide you with a service, we earn you cash. It is possible to keep the autopilot on.
But allowing that pattern to continue could limit our capacity to build your B2B enterprise to improve the growth of your company in the long run. Keeping track of that your online business is profitable is a top priority for us.
The same is applicable to our current clients, but it is equally relevant to firms using software which might contemplating switching to . If you're unsure if it's the right method of payment and the merchant of record (MOR) for your B2C, B2B, or B2C SaaS firm, we'd like to know about any concerns or concerns you're experiencing so we can consider that as a factor when designing out our features and products.
For more information on how David hopes to establish a connection to your business, check out the interview he did with his members, where I talked to him about being an individual member:
That's also why we extended our plans for this community to create individuals who are able to contribute, such as an executive, the founder and entrepreneur membership base as we believe we'll be able to learn more about businesses (and aid them in a better way) through a wide range of members.
Our aim to improve the intimacy of our relationships with businesses (and in particular, those who find or are employed by them) is also part of our reason to interview our members. Apart from helping our members become acquainted with each other and get to know each other, it helps in gaining a better understanding of members and their respective business interests.
The Building of relationships with customers
Understanding more about the business you run can help us to build on the relationships that we've developed with you, regardless whether you're a potential client or otherwise.
Our relationships with our customers could be enhanced through giving members access to all the customers .
We currently have a comprehensive and responsive customer support service for buyers and customers, and we also have customer satisfaction management for certain of our clients with complicated or large businesses.
But, we know that most businesses are able to enhance the way they serve their customers and improve their relationships with them.
Ninety-nine percent of the time, out of a hundred, creating accounts is your ideal option to seek help. This helps our support staff to effectively handle your ticket according to the nature or significance of the issue, and also aids us in tracking the support requests you have in the course of time.
(That last part is what will help us gain a greater, complete understanding of a company's requirements.)
It can be beneficial to periodically reach out to executives directly, especially if someone needs to discuss a need for business that doesn't necessarily have to do with technical issues that are related to the system. There's a variety of experts on our team, not only technical support for end-users. specialists.
Product managers, tax and payment experts, customer operations pros, and even occasionally a marketing or sales manager might be in attendance and will be capable of answering similar business questions. They might even be able to weigh in on what's coming down the pipe for 's platform.
We want customers' experiences are happy experiences that they'll tell their family and friends about. Our conviction is that being more accessible can enhance chances. If you're one of our clients who's not experiencing this kind of interaction with us there's a community for you that can be a way for you to tell us you're not having that experience.
Yes, Leads
This is part of the article that we should be transparent and open and transparent.
It would be fantastic to have some of our clients who don't currently use as merchants of record, to sign up with our program.
This is a good thing for them that that isn't the sole purpose of the community.
As we also have the goal of enhancing customer relations and learning all we possibly can on SaaS and software business's needs:
- It's safe to say signing up for new customers is only one element of what we're looking to achieve in this specific community. Furthermore, we're not planning for anyone to sign up who hasn't indicated an the desire to us in advance.
- There are much higher odds in selling our products to users who are new when we're able to meet our two primary goals mentioned above, so we'll work harder to reach those goals.
If our community members can see our team taking care of customers and actively soliciting feedback from them, they'll be a lot more interested in our platform as a marketplace for commerce as well as a retailer of record -- because they'll witness the efforts that we've done and the care we provide our customers direct.
If you've ever thought about it then this could be the perfect time to start a relationship with us in a more informal manner. Community members have the ability to interact with customers, read the conversations between customers and , and (remotely) connect with people who are part of the company it is.
What Can You Expect When Your Joining This Community
Although it focused on a few of the options which are offered to users of the GSL group, it didn't talk about the actual advantages realized by joining a group such as this one.
We've set big targets in the field of the global SaaS Leaders -- and we're constantly creating community -Here are some advantages that we've provided for software developers and SaaS leaders, founders and entrepreneurs, engineers, marketers and developers.
Meet with experts in Software from All Over the World
If you're a SaaS marketer seeking to improve your SEO by the region or you're a people or culture director who's concerned about meetings and onboarding for customers from abroad, or even a SaaS creator looking for advice about selling in specific countries accessing the global community makes "going internationally" much easier.
We currently represent members from over fifty countries spread over 17 time zones.
Discover New Markets You Want to Enter or Expand Within
The main benefit of having a global network is being in a position to seek guidance from the network when trying to break into a the marketplaces.
You can join the community and post a message inviting people from particular countries to aid you If you want to, get in touch with me, who is the principal moderator to connect me with pertinent people in your name.
Be aware of discussion forums within the community for discussions from previous years that pertain to SaaS areas you're trying to expand into.
You can also check out our profile videos for members recorded regularly with members who'd like to be part of the discussion (like our example above featuring the CEO David Nachman).
One of the most common concerns we pose to interviewees general is "What's people aren't aware about selling software in your nation?" The aim of the query is to aid you in understanding the culture as well as business differentiators that can impact the way you are able to sell software there.
Take a look at SaaS Company Leaders and Experts
While our members span over a variety of roles and in different positions We do have a few executives, SaaS founders, and department head within Global SaaS Leaders who are willing to share their knowledge with fellow members.
Some members are software and SaaS creators who have established several SaaS businesses, others have been employed by internationally recognized companies, and others are able to switch into various fields or professions and have many years of experiences to guide their suggestions.
Furthermore, numerous senior and executive positions are available, such as our Chief Executive Officer, Our International Tax Director and our Vice-Chairman of Global Customer Operations. There are a lot of people who want to support the people in whatever possible way.
(For further details about this subject, check out Kurt about this issue be sure to check out his live workshop on SaaS pricing methods that work: how to design an Optimal Price Model at SaaStr Europe before 2022.)
We're happy to respond to the questions you have, and we're thrilled to create a place that allows such topics to be discussed among international peers.
Try to appear like an authority
If you're already renowned as a SaaS industry influencer or specialist Congratulations! We'd love to hear from your contributions to the SaaS community, as you build your personal and professional image through knowledge sharing.
If you're developing your personal brand identity in the first place, taking part in forums for professionals is an excellent option for a start. It's not necessary to be SaaS founders to be experts in our respective fields, and sharing our expertise with other people makes us appear not only competent as well, but also charming and gracious. This is a great public image that we can build.
Create This Community as It Develops
It was released to it was rolled out to the SaaS community began to grow in March 2022 and have witnessed it expand slowly. However, because we'd like to build the best place to let customers to basically "hang out" the community is dynamic and welcoming to ideas from new angles.
A member, for instance, has recently suggested the creation of channels for a certain kind of usage.
This request was then transformed into a poll asking users to comment about the channels they'd like to include in Slack's workspace.
If you'd prefer to make your vote private on community updates or confidently make suggestions and we're willing to hear your suggestions!
If you're interested in specific forums, recommendations on services to providers, LinkedIn and other social media connections opportunities, a podcast Facebook group, in-person meetings and webinars, templates or just additional applications and SaaS development hacks from around the globe and further, let us know about it.
Share Your Thoughts
There are many other ways for members to share their opinion than only within the context of the community, but. A recent question we asked members to share with us what benchmarking statistics and other metrics they'd like be able to get released.
Implementing these measures can aid software and SaaS entrepreneurs to develop strategies for increasing their revenue.
We'd like to supply pertinent and useful data to developing and successful software and SaaS businesses, we reached out to members of the community directly to inquire what data on benchmarking we may like to gather next:
Some of the responses included retention rates for an industry in particular, MRR growth in a particular sector, failure of indicator of payment (unintentional conversion) along with convert rates and churn in different regions.
It's important to keep in mind that this survey was open to all members regardless of customer level.
As we mentioned above, understanding what is important in software or SaaS businesses is important to us, so we're going to create our Global SaaS Leaders community to provide a forum in which you can discuss what you need to know for your business to be successful at the highest level.
Make use of the community to learn more about (If you're interested)
This poll has been made available within the specific channel of the community. It is a channel where discussions about (as as opposed to general conversations about business) may be accessible in this channel and remain out of general feeds.
We do not want our users -- specifically those who don't have customers feeling like we're always marketing . We've already mentioned the SaaS software as well. SaaS community needs to be an element that that you are able to benefit from for it to be successful. We think that excessive salesmanship may make this a space it do not want to exist in.
If you're not currently a customer but you've thought about coming to us joining GSL can be a fantastic method to learn more about our business by checking out the interactions of our executives with customers, looking at what kinds of questions and comments customers have regarding GSL and more. The -specific channel is open to everyone who is an active member.
If you don't feel you have a interest in reading ? You are free to walk out of the website you're curious about but not read. There is a lot to take part in with the community and not see posts about a platform there is no reason to be interested in.
Join The Global SaaS Leaders Community
We're extremely pleased with our Global SaaS Leaders community already and we're proud to provide the world's largest network of discussions that include features like live interviews and member introduction videos along with a wide range of opinions from experts.
The future focus on building communities. As the number of members we have increases and we expand our offerings, we will be adding new features. We'd like to facilitate many more individual networking opportunities and launch a podcast. We'll also organize more live events and also integrate social media too.
However, if you register today you have the power to influence what it develops into.
In order to ensure the best quality membership experience and also to make sure that I personally check all application for new members and that there are no automated systems that allow spammers to enter or robots in. This is why sending your LinkedIn link is essential. We appreciate your patience while I review your application, please don't hesitate to contact us by email if there are any concerns before applying!
About
Katie Stephan Katie Stephan is the Social Media and Community Manager at SaaS Leaders, where she is the moderator of the Global SaaS Leaders community. She has an MFA in writing creative nonfiction and was also an instructor at a writing college.
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