Terms

As we approach the end of the year, I'm planning to inform you about our accomplishments in the last few months . We've now finished three cycles of 6 weeks with normal cooling-down periods in the intervals. There's lots to talk about and I'll get right into it.

Big Batch projects

Six "big pile" projects, balancing our bets on the near in the near future. Iterative updates are based on user feedback, and enhancements to our technology infrastructure.

1. A new metrics experience

It was the case that there was the "standard issue" collection of SaaS metrics that users could use to evaluate their performance. As time passed, we realized that it was not meeting the mark in two different ways: not being accessible to customers with data literacy as well as lacking enough information for customers with strong analytical skills (or even the internal analytics team). These problems resulted in a lack of confidence in the data that we were sharing.

In the course of this year, we've rolled out a new API for data collection and a metrics layer to lay the groundwork for a more personal experience when it comes to metrics that is focused on membership. This involved removing certain metrics that were outdated in addition to adding new metrics, aswell as improving their reliability and providing more details.

     Our new Trials metrics dashboard    

We are still a fan of a few traditional measures that are based upon orders. However, the new metrics are more about trend analysis and monitoring the performance of your business for a longer period of time.

They share a structure that is based on the analysis of the trends in an annual calendar. We think this would be a better fit for the companies that provide recurring memberships using . These trends are tracked over time with segmented columns. Additionally, we have an interactive table that breaks down every segment of each month.

     Our new Churn metrics dashboard    

Select a particular cell to view the monthly data graph, in addition to viewing all the details that comprise the data (whether the activity is subscribers or members).

Simply put, it is feasible to travel through the organisms to the Atom. They were designed to help creators easily understand what's working, what's not, and how to improve their performance.

The latest trend metrics are the following: The new trends are MRR. Learn about the variables that could influence your monthly recurring revenue that are carried forward from the previous month. This includes the introduction of new members, renewals upgrading, downgrades cancelled payments and missed payments. Also, you can see ARPM and LTV. -- Paying Members. Simple, look at how the membership list that pays you changes with the passing of time. Similar sorting as that you perform with MRR (upgrades or downgrades and the like.). - Net Revenue. It is a quick look at the monthly cash flow determined from your total income without refunds. - Churn. You can spot potential problems lurking below the surface, by observing the revenue churn breakdown by voluntary (cancellations) or non-voluntary (failed payments). It is also possible to see the the rate and number of transactions for each segment (i.e. X missing payments at a rate of Y%). - Trials. Review the efficiency of the trial you paid for and your free throughout the duration of. For a specific month, you'll be able to determine the amount of trials that were initiated, the number of expiring, and how many were converted to recurring memberships as well as the rate of conversion of your trial in total. - Plan comparison. Choose up to five plans and evaluate them against one another with any of the parameters.

2. Comment and like our blog posts

Posts allow customers to communicate with their paid members directly via email. Additionally, they can post to their personal hosted blog. Posts can be utilized for a variety of reasons for example, as a replacement newsletter in order to provide benefits to members or to simply reach out and check-in.

     New Comment feature    

To better carve out the spaces needed to foster dialogue and build communities, it is now possible to allow comments and likes on posts (and likes for comments). These can be enabled on an individual and global level and include a restricted reading mode on posts following a discussion has taken its course.

It is possible to deep-link comments, load any new comments immediately without refreshing the page and display badges on comments made by employees and even moderate abuse by criminals. Members are also able to allow notification notifications on their web browsers at the moment that new comments are added.

Posts is an area that's an constant investment for us and we're thrilled over the possibilities of new use scenarios this could open up to our clients.

3. Enhancing group memberships

clients can purchase subscriptions in groups that include multiple seats, which can be controlled and bought through one point of contact. It is typically used for institutions or for corporate purposes.

This feature has been discussed often over the years, but have made several significant improvements based on the observed usage and the customer's complaints.

     The interface for Group Subscription interface    

Six upgrades were shipped within the group Subscriptions:

• Plan groups members can now self-serve upgrade from individual subscriptions to group subscriptions, which previously required manual intervention by an administrator.
• Transferring managers it is now possible for group managers to hand over the administration of the group to another participant, which makes it easier for the administrators on site. Managers don't have seats and customers can choose whether managers of the group participation will count towards the seats that are included within the subscription, or not.
• Auto-renew cannot be provided for subscriptions that are paid by external means. When a group's subscription is paid by external means (via cheque or another method), we no longer offer auto-renewal within their account as this by definition is handled through the site's administrator. site.
• Seat usage is displayed in admin The dashboards we have designed were upgraded. Dashboards allow us to clearly display how seats are being used for all membership groups.
• Generic URL to manage members In the past, to link a member to the part of their account that could be managed by the team of members, they needed sharing their personal URL along with their ID. Now, it's possible to provide a generic routing URL, allowing creators to automate their support for customers.

4. Updates to our Marketing Site

When we overhauled our marketing website in the first quarter of 2020, we've made several enhancements and brand new features to our website, however, we had not updated our website to make sure our website is current and able to convey our stories in the most effective method we could.

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We conducted a complete analysis of content, revamped our branding strategy on the basis of the findings. We we then designed new landing pages and enhanced our images with refined branding, as well as revamped our page for customers to show what features they're employing.

Nmvm0PTaV8BewQLBGYh1 Improvements to .com

All of this is to highlight the modularity value of our system as well as how we can fit into a variety of different situations of application.

5. Performance improvements

It's used by many large creators, who earn millions of dollars of annual income as well as hundreds of thousands of users. While we've been onboarding our customers and observed, certain aspects of our management were extremely slow and inefficient in daily use, indicating the low reliability of our system and our level of craftsmanship.

An entire year has been committed to improving the performance of a few crucial areas, including Activities the Dashboard, CSV exports, and view segments of members that are not free. Experiences of accounts that have huge audience can be much more productive and we're seeing drastically shorter load times, and a decrease in worker load via our instrumentation.

6. Cancellation surveys

For more information for creators around why members have cancelled their subscriptions, we're sending cancellation Surveys to be shown the members who have cancelled. These data points will be combined into a new cancellations view.

     The new survey for cancellations feature    

This data not only assists owners in regaining those customers, but also provides an feedback loop to aid them in understanding the importance of their service's membership over time, to help make sure that the service is accordance with customers' requirements.

     Our new Cancellation surveys    

The updated version of this view gives creators an overview of two distinct categories: cancelled subscriptions that haven't yet turned over (and could be returned) and those that are fully expiring and have already been processed. It also shows the breakdown in cancellation reasons in every segment. The data is separated and exported in CSV. CSV is similar to all other data in .

Surveys are able to be switched off or disabled, however it is normally enabled.

Small-scale batch and on-the-fly projects

They are small-scale projects that have been completed in conjunction with the bigger projects that were described previously (not including bugs and support tickets). These projects typically span from two days up to two weeks of work. They are guided by feedback from customers as well as information we gather from our teams of customers. We [email protected]

• A preferred partner page on our website for marketing, which will highlight some of our top development partners, and to bring leads who are interested with these partners.
• pagination in our blog in order to boost SEO and increase the amount of time spent on our site.
• An updated security measure for podcast RSS feeds offered by ACast.
• Assistance from Hungarian as well as Czech as options for localization
• An all-new coupon-targeting feature which means coupons are now able to be applied to every after-purchase purchases and prior purchases, in the case of reactivating expired subscriptions and after you make changes to your subscription.
• An API feature that allows you to block certain text links that were hindering iOS app store approvals for certain customers.
• new options for tax handling new tax handling options Canada and the taxpayers are getting appropriate amounts based on their income as well as their connection to the
• Cookies banners on the site of marketing for EU as well as UK users.

In addition, we have automated many of our internal applications used to transfer customers to other organizations including Substack and Pico. Additionally, we looked into and then stopped the usage of third party' cookies in order to ensure the privacy of our customers.

As with all of our releases, they represent a complete team effort , from research and development through implementation providing documentation, customer support as and marketing. Thank you to our team for the amazing work they have done, and many thanks to our clients and partners. Merry Christmas!

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