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Subscription Export Process -

Jun 2, 2022

STAKEHOLDERS

 Internal

  • The Payments/Product Team
  • CSM and Support

 External

  • Customer/Seller
  • New Vendor
  • Present Payment Processors(Cards only)

Overview

In the event that a customer converts to churning or decides to switch their current subscriber to an New Vendor, we have to move their subscriber information which we store in our system and give the authorization onto the New Vendor. It usually takes about 10 weeks.

RELATABILITY

Migrating active subscriber/subscription data from the system and handing over the existing tokens via our existing Payment Processors to the New Vendor. After the data has been migrated and data transferred and the data is transferred, the Seller is accountable for the subscription deactivation on the System so as to stop any unintentional billings or customers complains.

 Scope

  • Handing over active subscriber information to Seller.
  • Coordinate with our present Payment Processor and Seller's new Vendor to ease the transfer of payment tokens.
  • Only for Credit Card tokens; due the rules of compliance and compliance, the business is not able to make transfers of PayPal tokens.

 PROCEDURE

Subscription migration is an action which involves five steps:

  1. We will give subscribers who are active and lists of subscriber names according to the type of processing and the payment process.
  2. will provide the processor with a signed Letter of Interest (LOI) to the direction of the processor, indicating the token export to the New Vendor the LOI may differ from Processor to Processor.
  3. Join the seller, new Vendor and the current payment processor to permit token movement.

2.a. Current Processor will verify the AOC along with other PCI related data of the New Vendor.

2.b. When the PCI verification process is completed, we will send the new Vendor with the appropriate details regarding the next steps to move along with the timeframe that includes (but is not limited to):

  • A protocol specific to the processor that permits the exchange and receipt of tokens. The process could also include sharing PGP keys (Public).
  • Schema for the format the vendor should expect and the proper mapping ( will include the key or attribute for tokens).
  • The processor is equipped with steps to decrypt and encrypt data.
  1. Tokens will be provided to the newly appointed vendor by the Processor.
  2. Seller will cancel the current subscription from the system in order to avoid the double charge.

HTML1 Prerequisites

  • The New Vendor has been certified PCI completely PCI.
  • In the event of receiving PAN numbers, further security procedures required by the Processor must be taken.
  • The Store from which the subscription must be transferred.
  • The date for migration is expected to be the day of the date of last billing.

LIABILITY LIABILITY

  1. :
  • Connect New Vendors and Sellers to Processors currently in use.
  • Provide Letter of Intent to each processor.
  • The details about shares of active subscribers, broken into segments by Processor.
  • The Rebill reference can be distributed to serve as an identifier that maps the tokens.
  1. Seller:
  • Send the latest Vendor contact information, as well as appropriate compliance documentation.
  • Set Cancellation/Deactivation date on the subscriptions they wish to migrate off of the System.
  1. The Processor of the Present:
  • Connect with New Vendor and confirming compliance to the required requirements.
  • Request the letter of intent. Then begin to release tokens in support of New Vendor.
  • Coordinate with New Vendor for data transfer and provide schema for that New Vendor.
  1. New Vendor:
  • Connect your processor.
  • Documents of compliance are required to the requirements of the Processor in charge.
  • Get schema details from Processor in addition to Rebill Reference (Identifier) from .
  • Distribute sample data from each Processor in order to make sure that data is properly and properly mapped.

RISE

  • Security of data The new Vendor and Seller are accountable for data security once it has left the their system. Seller should ensure that end customer's information is processed securely.
  • Rebills Seller must make sure that subscriptions can be cancelled prior to renewal by with the New Vendor, to avoid the double bill.

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