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Subscriber Export Process -

Jun 2, 2022

   STAKEHOLDERS  

   Internal  

  • The Payments/Product Team
  • CSM and Support

   External  

  • Customer/Seller
  • New Vendor
  • Present Payment Processors(Cards only)

   Overview  

If the rate of churning for the customer is very high, or they wish to switch their current subscription onto an New Vendor, we have the ability to gather details about their subscription that can be stored in our database. Then, we can forward their account into that New Vendor. The procedure typically takes up approximately 10 weeks.

   Reliability and reliability  

Migrating active subscriber/subscription data from the system and handing over the existing tokens via our existing Payment Processors to the New Vendor. When the data has been transferred to the new vendor the seller will be responsible for cancellation of subscriptions in the System to stop any accidental billings or customer complaint.

   Scope  

  • Transmitting active subscriber data Data from active subscribers Seller.
  • Coordinate with our payment Processor along with our brand-new Seller's Vendor to transfer payment tokens.
  • We can only transfer Credit Card tokens; due to the compliance requirements and laws we cannot Transfer PayPal tokens.

   PROCEDURE  

Subscription migration involves the following five stages:

  1. We'll send active subscribers as well as subscriber lists based on the type of payment process and the processor.
  2. The processor will issue with a written Letter of Intent (LOI) to the processing firm, informing the transfer of the token for the New Vendor. The LOI could differ from the Processor which is actually the Processor.
  3. Connect the new vendor and the current Payment Processor to facilitate token transfer.

2.a. Current Processor will verify the AOC as well as other PCI relevant data for this New Vendor.

2.b. Once the PCI Verification Processor has been completed, we will supply our New Vendor with appropriate information on next steps in transition as well as the timelines. The following applies (but does not limit itself to):

  • Specific transport protocols for processors that allow for the transfer and receiving of token file. It may be necessary that you share PGP keystrokes (Public).
  • Schema of the document vendor should anticipate be able to provide the correct mapping ( will provide the key or attribute for tokens).
  • Specific steps are followed by the processor in order to encode and decode data.
  1. Tokens will be transferred to the new vendor by the current Processor.
  2. The seller can disable the subscription they have on their system in order to eliminate any double billing.

   PREREQUISITES  

  • The new Vendor's website has PCI completely PCI.
  • In the event of you receive PAN numbers, additional security measures as mandated by the Processor should be followed.
  • The Store where the subscription must be relocated.
  • Expected date of migration and last installment.

   Responsibility  

  1. :
  • Link new Sellers and Vendors to Processors that are already operating.
  • A Letter of Intent should be sent to every processor.
  • Information about Shared Information that are available to subscribers. They are separated by Processor.
  • The Rebill reference is able to be shared which will act as an identifier when mapping the tokens.
  1. Seller:
  • Provide the updated Vendor contact information, as well as give the necessary documents to prove compliance.
  • Set Cancellation/Deactivation date on the subscriptions they wish to migrate off of the System.
  1. The Processor of the Present:
  • Connect to New Vendor and confirming compliance with the rules.
  • Accept the Letter of Intent prepare for publication of the tokens from New Vendor.
  • Collaboration to New Vendor. New Vendor to transfer data and also offer the schema to the New Vendor. New Vendor.
  1. New Vendor:
  • Connect to your current Processor.
  • Be sure to have all the compliance documents in place as asked by the processor who is involved in the process.
  • Find the schema details from the Processor and the rebill's reference (Identifier) to .
  • Distribute sample data from each processor the intention of ensuring the data mapping is accurate.

   RISKS  

  • Security of information Vendor and Seller are accountable to ensure the security of their data when it is removed from their systems. The seller must ensure that customers' details are processed in a secure manner.
  • Rebills Seller should ensure that subscriptions are deactivated prior when they're renewed by to the New Vendor, to avoid the double bill.

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