In the current competitive environment retention of customers as well as reducing churn are essential for the long-term viability. Companies that implement solid customer education programs reporting an average 7.6% rise in revenue, this is one of most efficient strategies to make significant gains in satisfaction of customers as well as retention rates and overall expansion of the business.

  Skip ahead:  

•    Why education of customers is crucial to business success
•    Plus: Creating success in customer education
•    Benefits and Success Stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Beginning using Plus

The reason why customer education is essential for business success

Educating your customers helps your customers maximize the benefit of your product by reducing the amount of frustration they experience and helping them stay engaged over length of. This is not just beneficial for retention rates but also transforms the customers into advocates who recommend your brand. Highly educated customers can utilize and use your product independently, reducing their need for support and freeing up your customer service team to concentrate on more intricate, high-value interactions.

A well-designed customer education and training program also can speed up amount of time it takes to realize value. If customers are able to quickly understand how to utilize your service and achieve their goals and goals, they're more likely to use your service and explore additional capabilities. This creates a cycle of greater engagement and loyalty which helps to increase customer lifetime value (CLV) as well as general revenue growth.

Furthermore, it lets your staff monitor the effectiveness of educational materials through metrics such as courses' completion rates, feedback from customers feedback, and engagement analytics. These data help you refine your educational strategy and prove its worth to the stakeholders involved by proving that investing in education of customers will yield tangible returns.

Plus: Ensuring success in customer education

Plus was designed to assist businesses create effective and sustainable customer education programs that support growth and retention. By providing a comprehensive suite of training tools as well as engagement and analytics, Plus empowers your team to provide effective instruction that addresses your clients' needs at every stage in their learning journey.

Rewards And Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

The organization launched Subscription Academy with Plus to create a complete online learning platform that offers experts-led masterclasses, classes, and certificates. Its intuitive design and robust analytics enabled Chargebee to constantly improve their education experience and expand their offerings without constraints.

" Plus offers exceptional scalability, enabling companies to expand their offerings of courses and students base without any limitations."

  --- Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• Over 5,400 learners trained across more than 20 countries, which led to improved customer service and decreased the rate of churn.
• More than 800 learners showcased their certifications, boosting community engagement and strengthening the global presence of Chargebee's brand.

Boosting customer loyalty: Hootsuite's winning strategy with Plus

Hootsuite used Plus to develop Hootsuite Academy and offer a range of scalable video courses and certifications accessible to customers as well as the general public. Hootsuite Academy covered topics like social advertising, marketing on social media, and social advertising. It also helped to increase knowledge and engagement.

"Hootsuite Academy is probably one of the most powerful tools we have for reducing churn and improving retain."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• There are more than 450,000 learners trained and 72,000 certifications awarded, creating a large base of knowledgeable, loyal customers.
• A significant reduction in churn as customers felt more confident and engaged and engaged, which resulted in better retention as well as more effective support.

Streamlining customer onboarding PayShepherd's journey through Plus

PayShepherd improves relationships with contractors and gives project information to business asset owners. But, they had to face significant issues when they were attempting to onboard new users.

It was a lengthy process that required meetings with one person for users to be guided through each aspect of the program. This hands-on approach wasted valuable resources, and eventually became a barrier for growth of the company.

PayShepherd has implemented Plus to address these challenges and created a self-guided online training program. It allowed customers to understand the software in their own way, freeing up the company's resources while ensuring consistent instruction across their ever-growing customers.

"We have had a very successful rollout. We were utilizing Plus within four weeks. Plus was back with our team in just three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% reduction on the time to board, a saving of 350 hours in three months.
• The feedback received from users was positive and they loved the platform's ability to accommodate diverse learning styles. This includes videos and downloads.

PayShepherd utilized Plus to optimize the use of their resources, allowing them to keep its personal contact while scaling up to support greater numbers of users efficiently.

Enhancing education for customers to empower customers: Flashpoint's transformation with Plus

Plus was the perfect platform to allow Flashpoint to shift to an on-demand, self-guided learning system. This change enabled the organization to establish an online school which allowed users to study at their own speed and provide consistent, top-quality education across all levels.

        "Using Plus has enabled us to use our customer education in a larger scale. So far, we've trained over 3,000 customers in our services and products. Without In addition It would have required an immense amount of resources to educate our users."    

- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• 3,000+ users trained in their products and services, resulting in a significant reduction of the costs for training on a large scale.
• Enhances customer onboarding and engagement, allowing users to build confidence and improve product usage efficacy.

The ability to adapt Plus enabled Flashpoint to integrate multimedia elements, develop custom pathways for learning, and offer constant updates in line with the ever-evolving characteristics of the platform. The flexible approach has not only improved the customer education experience but also positioned Flashpoint as a market pioneer in customer-focused, proactive training.

Starting with Plus

Whether your focus is streamlining onboarding, cutting down on support needs and maximizing product acceptance Plus provides your staff with professional tools, cutting-edge analytics and scalable. Start courses swiftly and efficiently and track your impact on education at a real-time pace.

Grow Your Business with Online Learning

Looking to drive the growth of your business and increase revenue?

The Book of Plus is your ultimate playbook, featuring 12 stories of real-world successes, each for each month of the year. Explore proven methods of organizations who have successfully scaled online learning to produce big outcomes.

Download your free copy now and learn how to use the techniques that actually work!

Are you ready to revolutionize your company's operations with online education?

Plus offers you the tools and support to create scalable, revenue-driving education programs tailored to the goals of your company.

  Are you looking for answers or to see what Plus can work for you?  

Get in touch with our team now and let's create your future together!