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A refund policy is a set of guidelines that tell your customers how they can get their funds back returning a purchase to you store. A typical policy for a small business might cover things such as the timeframes for refunds, how they are dealt with, and the steps customers must submit to obtain their money.

The importance of refund policies is that they aid your customers to make purchase decisions, and also build trust and transparency around your business. Find out more about return and refund policy and view an example of a refund policy template.

 Reminder: The examples of refund policies are only an initial step, and is not meant to be used for a return or refund policy template, or as legal guidance.