Executives, let's redefine the concept of connection at work.

Feb 24, 2023

In March, I was a participant in a debate on Quiet the Quiet at the annual World Economic Forum meeting in Davos. The world is changing rapidly and for many people and I'm amazed at how often our leaders aren't asked the appropriate issues. What is the best way to assess the benefits and negatives of remote work with the risk and opportunity created by AI as well as the need to create the environment to be more comfortable and sustainably.

A question is worthy of more attention If our population changes, technology is changing in tandem with post-pandemic behaviors as well as the standard of living change. If the norms and behaviour associated with post-pandemics have been changing...don't our leaders also need to change?

The world is now undergoing a young generation of natives that are technologically moving into the labor force. The kids have grown up viewing and sharing videos instead of texting or messaging or texting They are now able to consider TikTok or YouTube as the top source of information. Personally they're extremely engaged and connected.

But in their workplaces however, the story is different. There are dramatic reductions in employee engagement and satisfaction among those who are remote Gen Z and younger millennials. Only 4 percent of young workers working from homes or in hybrid environments are aware of the requirements to be a successful employee, and more than fifty percent of Gen Z employees are ambivalent or uninterested in their work. If we look at the degree of employee engagement as an important measure of the productivity at work, it is a significant factor for all organizations and every company's financial performance.

What is the reason for this gap? In the workplace, and in daily life we are prone to seek to belong to the bigger picture of the individuals we're. There is a natural desire to belong to something bigger, and to have that feeling of belonging that is unambiguous, transparent, and authentic. However, the more our world becomes increasingly digitally dispersed and AI-enabled, the more difficult it becomes to experience a real connection every day. Particularly, if we've not modified our methods of working to cater to the demands of our future generations. We still have a tendency to require employees to to read a variety of documents, write lengthy emails, or to attend unproductive meeting. The news about layoffs and layoffs is learned and the organization's top priority is messages that have been scripted and automated, they could be generated with ChatGPT. We as managers have are cookies and surveys about engagement or live events that have a extremely low rates of participation and also occasional snarky chats, and Q&A.

Traditional management models aren't successful. We must change the way our leaders present themselves and interact with employees. In the same way that we're focusing on training our workforce in order to be able to change with changing technology, demographic and population developments, we must also re-train our managers to build confidence and connect on a larger scale.

I've tried this over the last few years . What I've learned and applying will help us to remain more in the moment and more effective in our leadership:

     1. Realize who you are, and become who you are.

GIF of Anjali and the  Executive Leadership team during the pandemic

As the pandemic was raging, I conducted an international town hall from the home of my parents located near Flint, Michigan -- tired and wearing my velvet pajamas, with my son, who was a young one, and my grandmother moving in and out of the background.

It could be one of the most effective communications ever.

Why? because it wasn't scripted, vulnerable, and messy. It's easy to get caught up in "us against us and them" situation when working in a workplace, especially during times of stress and challenges. It's very simple to imagine "leadership" as an ambiguous machine that has no personality. It is true that you're video-first, and visual when communicating is a powerful deterrent. It is the result that you must get out of hiding and keep yourself safe from writing and editing. One of the best ways to make yourself visible is to be able to express your true self.

In the end, day, there are certainly cases of leaders who fall victim to their flaws and backfiring...but I think that in the majority instances, the issue was that they were performing up to the point of failing. It's crucial to let that part of yourself that is uncooked to fall short when in the presence of the team. There are flaws in everyone that make us human. Everyone would like to see leaders who act courageously. This inspires us to become more like them.

     2. Start by delving into your "why . "

Like other managers, I've had to make hard decisions over the past year. In the past I've had to make managerial choices including lay-offs, lay-offs, and other adjustments to end and redesign projects to increase efficiency. My responsibility is to take those difficult decision, as well as controversial, and quickly implement change throughout our company.

In many cases, I see people seeking to be transparent in their choices, that is, not only"the "what" but also"the "why". That means they need to understand the bigger marketplace or the competitive environment as well as the trade-offs that are considered and sensible, in addition to the process of knowing who was involved and the timing.

The most common comms approach will say that if you face a situation which demands a vital message which demands your attention be somewhat stressed, you should begin by asking the "what" before moving to the point and needed steps. In my experience, I'm better in convincing people to accept the difficult task when it comes to my staff as the most important individuals that have the authority to comprehend the situation.

At the end of the day, starting with "why" is a the most fundamental principle of communication . There are of course limits to be honest (legal or PR-related, and managing risk, for the client) but I've found that the majority of the times that obstacles are the result of the manner in which they are. Perceived. Some people may not agree with your decision-making, and one could say that if they make them according to your method, you're likely not doing the job you're supposed to do. They will however be able to appreciate and respect your decisions in the beginning, if you can explain why the decision.

     3. Spend the time to arrange with your clients via in-person or personal meetings. Make the experience unique.

Anjali smiling with the  team based in Ukraine
HTML0 The members of our Ukraine team are now in NYC to commemorate the official launch off of our company's new venture.

Sure, I see the irony in the CEO of a video-related business letting it be. However, one of the most frustrating experiences over the past few months is that we waited for too long and weren't prepared to bring the teams together each day.

In January, two days after the layoffs were implemented, our company held the company's kickoff in NYC. The employees came from 12 nations. We had employees based in Ukraine that traveled via train along with autos and airplanes to travel. We eschew the usual event celebration confetti and chose to keep it simple atmosphere and budget-friendly. It was one of the most enjoyable and important investing decisions I've ever made.

This is especially true in the event that as leaders you have the ability to travel and visit your team's location wherever they are. The team is a distributed executive team that spans eight different locations beginning from Seattle to Seattle up to Switzerland. The majority of our team was hired in the past year and is in their early stages that are only beginning to understand each other as an entire group. To speed up this process of getting acquainted with each more, we hosted offsites, we began with offsites held at the homes of each leader's city. The mother of our CFO gathered us at her fire place in Vermont. The Head of Sales was dressed in his Apron. He made us frittatas to enjoy breakfast. Working sessions were held at the kitchen table of the chef of Product.

Josh, Head of Sales at , sharing frittatas during a leadership offsite event.
The Head of Sales cooks frittatas

The outbreak has given us the ability to see the insides of other's personal and domestic lives . If we can draw this insight and incorporate the concept to our lives every day we can form stronger, more connected teams.

     4. Choose between "lean back" and "lean forward" and experience the difference.

An essential communication ability is the ability to create a "lean forward" experience , not "lean back" broadcasts. Our attention spans are decreasing (now lower than eight seconds which is shorter than the time required to capture a goldfish!). However, we communicate through single-to-many communications, be it via email, which you can browse through or via a huge town hall, which you are able to take a seat in to watch.

We can see this burden on engagement surfacing within our own data when the typical time taken to take a break from watching videos has decreased over the past few years. If we don't alter the way we approach it, tuning out can significantly impact our ability ensure that our teams are at a sync and are productive.

It is about changing the way we think and be open to the future. The younger generation of employees that is ahead in their capacity to create and record real and authentic data. They're far ahead of us since they're not under the limitations our generation faced throughout the years in conventional work environments.

It is true that employees do not quit their jobs. They simply let their managers leave. They are, in fact, the most efficient managers, in accordance with an survey of over 113,000 managers, the primary element of effective management is the confidence of their employees. We as leaders must teach your employees how to express their personalities with more genuine, interesting and authentic methods. I'm betting on the executives who accept the new paradigm will be far more successful in supervising the future generations of workers. They'll be better educated and in-depth teams that span all over the world, and will align them to better results, and establish long-lasting partnerships which yield outstanding results. They'll have the ability to end communications and establish connections faster.

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